HYDERABAD: All the urban local bodies across Telangana have been instructed to strictly do away with the manual system of processing applications for permissions pertaining to various departments and switch over to the online system. The ULBS should make serious efforts to avoid human interface at all costs while providing online services.
Director of Municipal administration has issued directions instructing to all municipal commissioners in the state to adopt online services to citizens as part of Ease of Doing Business (EODB) and to do away with manual process and eliminate corruption in the civic bodies.
As some ULBs have been found not to have adopted online process, the regional directors-cum-appellate commissioners of municipal administration, Hyderabad and Warangal have been directed to monitor implementation of online services by municipal corporations, municipalities and nagar panchayats. The ULBs have been told to initiate steps to create awareness about the system developed by the departments by holding stakeholders’ meetings, workshop and seminars.
Recently, the commissioner of industries has said that assessment of the state performance of EODB will depend on the usage of the systems and feedback obtained from the user of the systems, and urged the department to dispense with the manual system and issuance of applications and approvals offline, guide the users to file applications under the newly-developed systems and create public awareness about the online system.
The state government, to facilitate EODB, has made it mandatory to provide services to citizens through online system with the provision of filing, tracking, payment and getting final approval certificate so as to provide access of the services to the citizens in a hassle-free and easier manner.
The online services being extended by the ULBs to the citizens since June last year include property tax (self-assessment and payment), new trade licence and renewal, water tap connection and payment of charges, permission for putting up billboards and payment of advertisement tax, road-cutting permission, property mutation, online building applications.
The requests for water connection received from industrial establishments are set to be processed on the TS-iPASS portal and ULB-wise user IDs will provided to them in due course of time.