The Ministry of External Affairs (MEA) is the most active wing of the Narendra Modi government with 130 official Twitter accounts, reveals a response to an RTI query. External Affairs Minister Sushma Swaraj is widely acknowledged and appreciated for reaching out to Indians facing problem abroad with immediate assistance. Swaraj has 4.96 million followers.
Similarly @MEAquerry, the official account of MoS for External Affairs V K Singh, is dedicated to help with queries related to MEA and passports for Indian nationals. Besides, personal accounts of both Swaraj and Singh, MEA has five other official accounts, including @MEAindia (official spokesperson’s handle), @Indiandiplomacy (public diplomacy-related content and initiatives), @CPVindia (official handle of Additional Secretary Overseas Indian Affairs), and @Passportsevamea (official handle for Passport Seva support).
The ministry in its reply said that it is working to get all of its missions and posts across the world on Twitter in order to effectively use this medium to engage with local populations, address diaspora concerns and respond to queries and concerns.