Chennai airport to become more passenger-friendly under DISHA
CHENNAI: Chennai Airport is to introduce a series of measures to ensure that passengers have a pleasant time while flying in and out of the city, according to its Director G Chandramouli.
Under the Airports Authority of India’s Project DISHA (Driving Improvement in Service and Hospitality at Airports), Chennai Airport has tried to cut down on check-in time, which is usually 25 minutes, to 15 minutes.
It is learnt that Chennai airport has created self check-in counters as well as installed additional X-Ray scanner.
An airport spokesman said a new optimised security check layout (with upgraded frisking booths, tables and rollers) is also being implemented.
He said that Chennai airport commissioned four new frisking booths for women on Wednesday. It is also planning a new immigration counter layout, which will be implemented once the Bureau of Immigration augments its manpower.
Meanwhile, a full audit of all toilet facilities has been undertaken and a complete fixture overhaul has been initiated to replace broken faucets and door knobs.
The airport has also taken up a new initiative to display first to last bag time on all arrival belts on the information screens.
“This initiative is likely to be completed by this month end,” Chandramouli said.
Plans are afoot to improve shopping options at airport for passengers by opening the newly refurbished duty free store.
It has also been planned to implement passenger feedback machines, to get a sense of what the passengers think about the services and amenities provided at the airport.