CISF quotes ASQ data to claim security parametres of Indian airports better than US, EU

OP Singh was addressing the annual Press conference on the eve of the 48th Raising Day of the Force.

Published: 07th March 2017 08:04 PM  |   Last Updated: 07th March 2017 08:04 PM   |  A+A-

For representational purpose (File | EPS)

By Express News Service

NEW DELHI: Central Industrial Security Force Director General OP Singh on Tuesday said the security parameters of Indian airports is better than world’s prominent airports including those in the US and UK.

Singh quoted Air Service Quality (ASQ) data to buttress his claims. The ASQ rating is done by Airport Council International headquartered at Brussels. ASQ survey is the world’s leading airport customer satisfaction benchmark programme with over 200 airports in more than 50 countries surveying their passengers every month of the year. All airports use the same methodology.

As part of the ASQ survey , feedbacks of the passengers are obtained on 36 parametres out of which four relate to security. The security parameters include courtesy and helpfulness to of security staff, thoroughness of security inspection, waiting time for security inspection and feeling of being safe and secure.

Airports at Mumbai, Delhi, Hyderabad, Bangalore, Kolakata and Chennai fared better than Dallas/Fort Worth International (USA), Heathrow (London, UK), Paris, Dubai, Los Angeles International (USA) and Frankfurt (Germany) Indian airports, as per the ASQ rating fared better on all the four security parameters, Singh added.

Singh was addressing the annual Press conference on the eve of the 48th Raising Day of the Force. He said the CISF is endeavouring to make security processes at airports simple and hassle-free.

He said the paramilitary bringing a concept paper to integrate various security aspects at the airports to thwart any terror threat. Singh said the CISF was testing and analysing a slew of gadgets like full body scanners and smart CCTVs to make air travel more secure, safe and easy. He said the CISF has suggested a number of measures to the Bureau of Civil Aviation Security before the stamping of hand baggage is done away with. The DG expressed the hope that the practice of stamping of hand baggage will be discontinued from next month. 

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp