Ladder, shuttle delays irk IndiGo passengers at Bengaluru airport

After the ladder arrived, the shuttle bus to ferry passengers to the terminal took some time to turn up. 

Published: 19th September 2019 05:27 AM  |   Last Updated: 19th September 2019 05:27 AM   |  A+A-


For representational purposes

By Express News Service

BENGALURU: It was a frustrating time for passengers on board IndiGo flight 6E 949 from Mumbai to Bengaluru as the airline considerably delayed in bringing the passenger step ladder to facilitate them to alight from the aircraft at the Kempegowda International Airport on Wednesday. After the ladder arrived, the shuttle bus to ferry passengers to the terminal took some time to turn up. 

A tweet from the handle @BLRAviation said: What’s going on @IndiGo6E? Flight 949 on arrival at @BLRAirport First your Ground Crew did not have a ladder to deboard. After bringing a ladder no bus available. Normally you are well organised.

Have you grown beyond the ability to manage your scale? #PaxEx #epicfail IndiGo responded saying, “Hey, we understand how frustrating such waits can be. We checked this happened due to ramp congestion. Hope to serve you better next time.”

Stay up to date on all the latest Karnataka news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp