HYDERABAD: Enterprise communications provider Avaya said on Wednesday that it would hire 500 people in FY18. The move is notable as it comes at a time when the IT sector is concerned over job and growth prospects due increasing automation, restrictions in the US etc. Avaya currently has around 2,500 employees in India and the hiring plans are in line with its expectation of a 15-20 per cent growth during the year.
“People and enterprises are looking for smart solutions, which will be possible through automation. There is no need to be concerned over job losses due to automation. It will take time for automation to replace men. Also, automation replaces only those jobs which are involved in routine and regular works, while on the other side jobs needing higher skills and talent will grow,” said Vishal Agrawal, MD of Avaya’s India and SAARC operations. According to him, the digital initiatives by firms as well as the government will boost growth of the industry and help create new jobs.
“In India, four out of five busiest airports and 90 per cent of India’s telecom operators use our solutions. We maintain emergency response system in 15 Indian states. About 625 million people use our solutions through various citizen services in our country. As customer engagement and retention is assuming utmost importance for businesses, Avaya with its product portfolio consisting of enterprises communications, automation and cloud services is poised for encouraging growth in 2017-18,” he added.