NEW DELHI: The global downtime of Microsoft servers impacted the city hospitals as many top private healthcare institutes faced disruptions in digital patient care delivery areas.
Sir Ganga Ram Hospital (SGRH) said its systems were affected for hours amid the downtime.
“Due to the Microsoft outage, our systems were impacted from 11 am till 3.30 pm, and many of our software applications used for patient care and other processes were impacted. We had to switch to manual processes to service our patients as an alternative mechanism. We have resumed regular operations,” the hospital’s spokesperson said.
The chain of Max Healthcare hospitals faced problems due to the Microsoft outage including its centres located in the national capital.
“Crowd strike is an endpoint antivirus system deployed on computer systems at Max Healthcare. Due to an outage of the Crowd strike, many of our software applications for patient care and other processes were impacted. We had to switch to manual processes to service our patients as an alternative mechanism,” the company’s spokesperson said.
Fortis Hospital admitted suffering a disruption in its diagnostic services. “At Fortis, we experienced a brief interruption in our diagnostic services, which was managed efficiently. Our systems continue to run normally, and we have conducted thorough checks to verify this,” a statement issued by the hospital read.
While disruptions were observed in private hospitals, public healthcare institutes remained unaffected due to using their operations on government servers.
However, the hospitals also said they were on alert after the incident and ready to implement necessary measures to avoid similar situations in future.
“Although the recent Microsoft outage did not impact our hospital directly, it is an alarming reminder of how critical these systems are to our operations. As the backbone of our digital infrastructure, any disruption could have severe consequences. We are taking this opportunity to review and strengthen our contingency plans to ensure we can maintain uninterrupted services in the future,” said Dr Aashish Chaudhry, Managing Director of Aakash Healthcare.
“We are monitoring the situation closely and stand ready to implement any necessary measures to maintain the high quality of care our patients expect and deserve,” Indraprastha Apollo said.
