Air India flight delayed by over 20 hours; passengers faint inside aircraft with no AC, DGCA orders probe

DGCA in its notice said that Air India is "time and again failing in taking due care of passengers".
Air India flight
Air India flight (File Photo | Reuters)

Passengers were put to a lot of hardship after an Air India flight bound for San Francisco from the Indira Gandhi International (IGI) airport in Delhi was delayed by over 20 hours.

The flight was originally scheduled to take off at around 1530 hours on Thursday but was delayed by around six hours before getting rescheduled for Friday.

The flight is now scheduled to take off at around 1500 hours on Friday, an airline official said. The delay was attributed to "operational issues."

The soaring mercury level in the national capital added to the woes of the stranded passengers. Some people reportedly fainted inside the aircraft due to the lack of air conditioning.

This is the second time in one week that Air India passengers on a San Francisco flight have faced a harrowing time due to inordinate delay.

Some passengers chose to vent their ire on platform X.

One Shweta Punj said that "passengers were made to board the plane without air conditioning, and then deplaned after some people fainted in the flight.This is inhuman!," she said.

Air India responded to Shweta Punj by expressing "regret."

"Please be rest assured that our team is actively working to address the delay and appreciate your ongoing support and understanding. We are also alerting our team to provide necessary assistance to the passengers," Air India said.

In wake of the incident, Aviation watchdog DGCA issued a show cause notice to Air India.

The regulator mentioned about the inordinate delay of two international flights, AI 183 from Delhi to San Francisco on May 30 and AI 179 from Mumbai to San Francisco on May 24.

Both flights were delayed and passengers were put to discomfort due to insufficient cooling in the cabin.

The regulator also noted that Air India is "time and again failing in taking due care of passengers", and not complying with its provisions related to 'facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights".

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The New Indian Express