Pink police booths in Delhi solve shopkeeper-customer disputes

Located near schools, colleges and markets, the booths offer quick help in emergencies and handle complaints ranging from disputes to snatching incidents.
A view of pink booth at Sarojini Nagar on Wednesday | Parveen Negi
A view of pink booth at Sarojini Nagar on Wednesday | Parveen Negi
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NEW DELHI: To provide immediate assistance and enhance the sense of security among women and girls, Delhi Police has expanded its outreach through 122 active “pink booths” across the city. Strategically located near schools, colleges, and busy marketplaces, these booths function as accessible support points offering quick help and reassurance during emergencies.

Apart from serving as help centres, the booths have emerged as symbols of trust and confidence for women moving around the capital daily.

According to police, the city’s 15 police districts collectively operate these booths, with the highest numbers in north and Dwarka districts at 14 each. West district has 12 booths, while northwest and Shahdara have 11 each.

Outer district has 10 booths, Rohini and southeast have seven each, while outer north, New Delhi, and central districts have six each. East and northeast districts operate five booths each, southwest has four, south has three, and IGI Airport has one booth.

A woman police personnel posted at the Sarojini Nagar pink booth said female staff remain deployed throughout the day until the market closes.

“We receive complaints related to arguments, scuffles, snatching incidents, misplaced phones, and disputes between women customers and shopkeepers regarding prices or exchanges. Many such issues are resolved immediately at the spot before they escalate further,” she said.

Shubhangi Singh, a shopper, said the booths are helping women feel safer in crowded public spaces. “Even though I never had to approach the booth myself, I believe it gives women confidence that immediate assistance is available whenever needed,” she added.

Another woman officer stationed at Delhi University’s north campus booth said many complaints involve lost or snatched phones and misplaced ID cards. She said booth staff help people file lost reports and guide students on using the Delhi Police website independently.

Approachable points

“Booths have strengthened women’s sense of safety by providing approachable points staffed by female personnel, making it easier for women to report sensitive issuesm,” an officer said.

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