BENGALURU: The Department of e-Governance will launch a web portal by the end of this month on pilot basis, to offer wide range of government-to-citizen services online. The Karnataka e-district portal will be a one stop shop that can be accessed by citizens across the state to avail government services and also avoid the hassle of visiting departments.
At the outset, the portal will be offering around 150 services and this will be eventually scaled up to 350 or more across 40 government departments.
Right from the services offered by Revenue Department like birth, death, caste and income certificate, people can also find access to services like scholarships from different departments, application and modification of ration cards, application for driving licence and vehicle registration etc.
Portal users can register on the site and start using it to access various services. Though Karnataka has always been ahead with the delivery of various citizen-centric online services, the e-district portals had not been designed so far. Most of the states at present have adopted this model.
Director of Electronic Delivery of Citizen Services Krishna Bajpai said, while some of the services already exist and are integrated with the portal, other services are being developed for integration.
“The digital workflow has not been enabled in some departments. The National Informatics Centre (NIC) is working on this integration. They are in touch with individual departments and are coming up with the software requirement specification. The process is being enabled by Wipro,” he said.
NIC will also support the application for three years. About sixty seven services are being developed freshly for the site. Once the services are enabled, they are also expected to come under Sakala. As of now, e-Governance department is also working on bringing online application process for Right To Information applicants, where they can not only apply and pay the fee online, but also track it at the department, first appellant and State Information Commission.
Some of the departments have shown interest in having a lot more of their services hosted online, but that might take time. “The Health Department is keen that several other services can be hosted online, but not all of their labs are connected and this might take some time. Once it happens, we can integrate it,” Bajpai added.
some of the integrated services:
