BHUBANESWAR: In a bid to take administration a step closure to the people, Chief Minister Mohan Charan Majhi on Tuesday launched a feedback platform called ‘Ama Shasana’ for direct engagement with the citizens and to ensure successful implementation of various government schemes and programmes.
Launching a web chatbot on the dedicated official portal - amashasana.odisha.gov.in and a WhatsApp chatbot 7400221903, an AI-powered modern feedback system for textual and internet conversation with the public and a toll-free helpline number 14471 for direct conversation, the chief minister said this initiatives aim to bridge the gap between the government and citizens, fostering transparency and accountability in governance.
“Providing multiple channels for feedback, the government seeks to ensure that people’s voices are heard and their concerns addressed, ultimately leading to more effective governance. Starting from senior administrative officials to the chief minister, the government will be accessible to the citizens through these platforms,” the CM added.
He said citizens are the focal point of good governance and no scheme can be successful without the feedback of the common people.
Crediting Prime Minister Narendra Modi for the Digital India programme which has played a significant role in use of technology for delivering good governance, Majhi assured that the state government will respect people’s opinions and make necessary changes in the system accordingly.
He said the government is currently providing 428 services from 32 departments online. In the first phase of the ‘Ama Shasana’ initiative, a feedback system has been initiated for 13 services from eight departments.
The programmes include Antyodaya Gruha Yojana, Madhu Babu Pension Yojana, Subhadra Yojana, Shahid Madho Singh Hath Kharcha Yojana, Shree Anna Yojana, CM Kisan Yojana, paddy procurement programme, in-patient and out-patient services and Ayushman Vay Vandana, first information report (FIR), issuance of fire safety certificate and filing of grievance petitions.
On the occasion, the chief minister also interacted with some beneficiaries of the welfare schemes who shared their experiences.
Deputy chief minister KV Singh Deo, Health minister Mukesh Mahaling, Industries minister Sampad Chandra Swain, chief secretary Manoj Ahuja and principal secretary of Electronics & Information Technology Vishal Dev were present.