Telecommunications service provider Bharti Airtel Wednesday said Mahindra Comviva would manage its value added services (VAS) solutions under a strategic partnership model for its Bangladesh operations.
As part of this three-year deal, Mahindra Comviva will manage Bharti Airtel's service delivery platform inclusive of Mahindra Comviva's deployed products like Messaging Service Delivery Platform (MSDP), Unstructured Supplementary Service Data (USSD), Bulk Messaging Gateway (BMG) and dBILL VAS Charging solution, the company said in a statement.
With this deal, Mahindra Comviva would now manage Bharti Airtel's VAS services across all operations in 20 countries in Asia and Africa. At present, Mahindra Comviva is managing over 4,000 VAS nodes for Airtel Africa in 17 countries, Airtel India and Airtel Sri Lanka from various partners to meet defined service-level agreements.
Apart from managing the VAS nodes, Mahindra Comviva will provide 24/7 VAS monitoring and will help Airtel Bangladesh to optimize their data centre operational costs by 15 percent to 25 percent and savings of up to 20 percent on overall capex. This end-to-end service management will further help Airtel Bangladesh to improve overall customer experience.
"With this extended partnership, Mahindra Comviva will provide greater operational simplicity and enhance efficiencies, whilst enabling improved service performance to our customers in Bangladesh," Lutfor Rahman, chief information officer, Airtel Bangladesh said.
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