BENGALURU: On the occasion of World Consumer Rights Day, Nasscom chief R Chandrashekhar said that the security of online personal data is vulnerable, implying that it can be breached. This makes strict enforcement of consumer protection laws imperative to minimise the impact.
“More than three million credit card data were misused recently. Let us face it, these kind of security breaches will take place. There is nothing called fully perfect security in IT,” Chandrashekar said during an event on World Consumer Rights Day.
“While 100 per cent full-proof cyber security is impossible, the impact and scale can be minimised.”
India does not have privacy laws to protect its online consumers. Chandrashekar believes such laws are required considering the pace at which e-commerce is growing in India. Companies get access to data stored in their clusters which includes a lot of personal data, that is used to influence customer behaviour in turn.
“It is not that a separate law is required to regulate e-commerce market, but the question is how to enforce consumer laws in digital world.” IT Minister Ravi Shankar Prasad said that there is a dilemma on how to strike a balance between maintaining the privacy of data and using it for providing better services.
According to him, the government’s digital programme push will empower people to improve their lives.