California-based [24]7 to hire 3,000 digital chat agents

California-based customer experience software and services company [24]7, will be hiring more than 3,000 Digital Chat Agents (DCAs) in FY18 across its delivery centres in Bengaluru and Hyderabad, the

BENGALURU: California-based customer experience software and services company [24]7, will be hiring more than 3,000 Digital Chat Agents (DCAs) in FY18 across its delivery centres in Bengaluru and Hyderabad, the company announced on Friday.

The company assists organisations in digital transformation through patented cloud platform technologies and digital agents, who address customer queries through a chat or voice interface. With several companies going digital in addressing customers, the demand for DCAs will increase exponentially, the company said.
“We’ve been growing at a CAGR of 40 per cent over the last three years and we expect the same momentum to continue,” said Animesh Jain, Chief Delivery Officer, India and Americas, at [24]7.