QUEEN'S ROAD: The initiative to automate retail outlets of Indian Oil in the city was inaugurated by B Ashok, chairman, Indian Oil Corporation Ltd, here recently.
With this, Bengaluru becomes the first metro in the country, with all its 73 Indian Oil retail outlets where BS-IV product is being supplied, to be declared fully automated. Karnataka now has five cities — Mangaluru, Mysuru, Ballari, Shivamogga and Bengaluru — with fully automated fuel stations.
The concept of hundred per cent automation is a key initiative launched by the company. This initiative is in line with the vision of the government to use technology to bring in transparency for the benefit of customers.
The initiative entails automated billing and provides for online price change and quicker service. It also ensures quick and effective customer grievance redressal due to availability of records for each transaction.
In the state of Karnataka, Indian Oil has automated 576 retail outlets and has plans to automate a total of 700 retail outlets by the end of 2014-15.