CHENNAI: The national carrier, Air India, has registered 12 vigilance cases so far this year, including misuse of Air India’s frequent fliers loyalty programme by touts. And Chennai too has its share with some cases relating to loyalty points earned by genuine fliers diverted with the help of airline employees, sources said.
“Currently, an FIR has been filed and investigation is on. The gang, which could also involve airport officials, generated email IDs and diverted reward points of passengers,” an airport official told Express.
The scam was unearthed during verification of know-your-customers document uploaded by a passenger who purchased the ticket under frequent fliers programme. His identity proof was not legitimate but the account was approved.
Talking about the complaints, the official said of the 12 complaints received this year, two were written complaints while 10 were e-mail complaints. The nature of complaints include pilferage of airline properties, non-adherence to standard operating procedures in awarding tenders and recruitment etc.
On Monday when the Vigilance Awareness Week of the carrier began, more than 60 Air India employees were administered oath by Regional Director (South), R Harihar.
Airport Authority of India too observed vigilance awareness week. Integrity pledge was administered at the offices of Chennai Airport, new operational offices of Regional Executive Director (Southern Region), Chennai Airport Project and Air Traffic Service Block by respective heads of departments in the presence of officers and staff to fight corruption.