Care At The Core

What makes a workplace among the best ones to work in India? Synchrony Hyderabad says the ability to rise from a call taker to a manager in 18 months is what makes it different

Published: 13th July 2018 10:30 PM  |   Last Updated: 14th July 2018 05:28 AM   |  A+A-

Express News Service

HYDERABAD: Synchrony Hyderabad has been ranked the 23rd best company to work for in India by the Great Place to Work Institute, a global authority that recognises high-performing work place cultures. The Institute ranks companies based on a combination of employee surveys and cultural audit and assessments. Speaking about this, Faisal Uddin, Senior Vice President - International Operations and Business Leader, Asia, said, that one of the main reasons for this is the company’s core value of ‘care’.

“We care for our employees, our customers and for one another. Apart from helping our employees in terms of good career opportunities, we also concentrate on how well we interact and empathise with them on a daily basis,” he said. Apart from this he also believes that being able to provide good career opportunities is what distinguishes Synchrony.

“Here, if you do really well, you can become a manager from being a call taker in just 18 months. Now, everybody doesn’t become a manager in 18 months, but the best people do. In fact, three out of four  managers here used to be associates once,” said Faisal Uddin.

Synchrony was also ranked Number 1 on the FLO Gender Parity Index 2018 which evaluates gender diversity and empowerment of women in corporate India. The company has 41% women in its workforce and 27% in its leadership positions.

Apart from encouraging women, the company says it also believes in hiring differently-abled people to build its diversity.

The company was awarded the Helen Keller Award in 2016 and the Telangana State Formation Day Award last year, in recognition of its work in providing jobs and equal growth opportunities to people with disabilities.

Currently the company employees 145 people with disabilities. “What’s interesting about these people is that we don’t treat them as different people, we treat them as part of the organisation. So, the most beautiful picture I have in my mind is that we had a Townhall recently and there was this person who was dancing on a wheelchair and there were 50 other people around him dancing simultaneously. We don’t try to make them different, we try to integrate them in the overall culture,” said Faisal Uddin. Globally, Synchrony has been ranked the 44th best place to work.

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