KOCHI: The new refund rules set by the Indian Railways has come into effect from November 12, but even as the policy has put the layman in a catch-22 situation, the officials hope that this will plug the misuse of the reservation system and deter touts. Various passenger associations, however, point out that the new directive has its own pitfalls, since it contradicts with the newly introduced advanced booking system.
“We collecting feedbacks from the commuters. As per the newly amended refund rules, the charge for cancellation of tickets in the unreserved, reserve against cancellation and waitlist tickets has been fixed as Rs 30 from Rs 15. In addition to that the cancellation charge for second class (reserved) and other classes is Rs 60. The revised charges are not going to help the short distance travellers. If that’s the case our demand is that the Railways should consider including ordinary tickets in the advanced booking system, which was extended to 120 days from 60 days,” said Krishnakumar, general secretary, Thrissur Railway Passenger Association.
On the other hand, All Kerala Railway Passenger Association, president, Mathew Paul told ‘City Express’ that the increase in cancellation charges will help curb bulk booking instances by agents.
“The touts have always been a headache. At the same time doubling the cancellation charges will adversely impact ordinary passengers. We are planning to submit a representation with the authorities highlighting this,” said Mathew Paul.