VIJAYAWADA: In a bid to provide high quality consumer services in a time-bound manner, the State government has decided to take up special mechanism to further strengthen consumer-centric mechanism in the power sector. The decision was taken by the government after the recent national power ministers conference held in New Delhi.
The entire power system will become one of the most efficient and consumer-friendly in the country. On Sunday, Energy Minister K Kala Venkat Rao held a review meeting with the officials of power sector through teleconference and directed the power utilities to conduct periodical ‘Meet Your Consumer” congregations at district and mandal levels for addressing consumer concerns in a faster way.
“Resolve any issue raised by the consumers particularly replacement of failed distribution transformers within 24 hours in urban / 48 hours in rural areas and ensure that no consumer complaint reaches higher levels for lack of redressal,” he said.
The discoms should focus on attending the power outage complaints on a war footing. Several complaints on power interruption by around 15 minutes were received from many consumers of Poranki, Vijayawada. The discoms need to ensure that power interruptions are restored within short duration.
Principal Secretary for Energy Ajay Jain and Vijayanand, Principal Secretary IT and CMD/ APTransco & MD/APGenco, who were participated in the teleconference from the US, informed that the AP Discoms have been adopting several parameters for monitoring feeder interruptions and taking corrective measures promptly.
‘Meet Your Consumer’
AP power utilities gearing up to further strengthen consumer-centric mechanism & adopt best global practices in consumer services.
Power utilities to conduct periodical ‘Meet Your Consumer” congregations at district and mandal levels for addressing consumer concerns in a faster way.