Engineering colleges across India to soon have online complaints redressal mechanism

The effectiveness of the online grievance redressal system will be a factor at the time of granting of the annual approval to an institution by the AICTE.

Published: 26th February 2017 11:52 AM  |   Last Updated: 26th February 2017 02:03 PM   |  A+A-

A man types on a computer keyboard in Warsaw in this February 28, 2013 illustration file picture.

By PTI

NEW DELHI: Soon, the students and the faculty members of around 10,000 engineering colleges in the country will be able to register their complaints and grievances online.

The All India Council for Technical Education (AICTE), which regulates technical education in the country, has asked all the institutions, affiliated to it, "to urgently put in place an online mechanism, if not presently existing, for registering and disposing of grievances".

According to a latest AICTE directive, the HRD Ministry has stressed the need to have a mechanism for online registration as well as disposal of the grievances not only of the students but also the faculty members and the other stakeholders.

The effectiveness of the online grievance redressal system will be a factor at the time of granting of the annual approval to an institution by the AICTE.

"Every institution should be able to receive and dispose off the grievances online," said the missive, signed by AICTE chief Anil Sahasrabudhe and addressed to the heads of all the AICTE-approved technical institutions.

As per directive, each of these institutions will have to put up a notice board or flex board fixed near the office of the Head, giving details of the online grievance redressal mechanism like its URL, names, contact numbers and e-mail addresses of members of the Grievance committee etc.

"An online monthly status report regarding the number of the grievances received, disposed off and pending should be informed to AICTE," the regulator has said.

"Non-registration of grievances on the institution's portal results in more numbers being registered on the central government's pg. portal, which would be an indication that the grievance redressal mechanism of the respective institution or organisation is not working properly to the satisfaction of the petitioners," the AICTE said.

The Council will take into account the performance of the grievance redressal mechanism at the time of renewal of their permission or approval every year, it added.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

facebook twitter whatsapp