Trai launches MyCall app to help subscribers rate call quality

After a call ends, a pop-up will appear requesting the user to rate the call based on their experience.

Published: 05th June 2017 04:13 PM  |   Last Updated: 05th June 2017 04:13 PM   |  A+A-

Smartphone. (Image for representational purpose)

By PTI

NEW DELHI: Sector regulator Trai today launched a new app -- MyCall -- that enables subscribers to rate the quality of a phone call.     

"The application will help mobile phone users rate their experience about voice call quality in real-time and help Telecom Regulatory Authority of India (Trai) gather customer experience data along with network data," Trai said in a statement.   

After a call ends, a pop-up will appear requesting the user to rate the call based on their experience.   

The caller will have to select the rating in the form of stars and indicate whether the call was made indoor, outdoor or while travelling.     

Callers can also provide additional details such as noise or audio delay and mark a call drop, if they believe that is how the call got terminated.     

The government and the regulator have refused to lower their guard on the issue of call drops, and have kept a close watch on call quality through initiatives like drive tests and automated call system.     

Last year, when instances of call drops spiked, the government and the regulator made a co-ordinated effort to tackle the issue through deliberations with the industry.     

Besides, Trai has also upgraded its 'Do Not Disturb' app with new features like an intelligent spam detection engine and updates about action taken on complaints within the app.     

At present, there is a framework for DND registry that allows telecom subscribers to block unwanted communication from telemarketers. Reaching out to such subscribers can result in a heavy fine for telemarketers.     

Trai has also rolled out an update to its MySpeed app, which allows customers to measure 3G/4G data speeds and send the results to the regulator. 

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp