Haryana police to set-up 'Mitra Kaksh' and centralised police control room to help serve people better

This was decided in a meeting of the police department, chaired by chief minister Manohar Lal Khattar.

Published: 30th May 2017 04:00 PM  |   Last Updated: 30th May 2017 04:00 PM   |  A+A-

Express News Service

In a bid to further improve police services and make them more people-friendly, the Haryana government on Tuesday decided to set up a ‘Police Mitra Kaksh’ in two districts, along with a centralised police control room.

This was decided in a meeting of the police department, chaired by chief minister Manohar Lal Khattar.

The Mitra Kaksh will initially be set-up on a pilot basis in Rohtak and Karnal districts in the next six months. If successful, the project would be implemented in all district police headquarters, and would cost an estimated Rs 50 crore.

The mitra kaksh will remain functional round-the-clock, and will assist people in lodging complaints. Community Liaisoning Groups would also be constituted to implement this project.

There are over 300 police stations in the state where the project would be established and each Kaksh will have a modern building costing about Rs 15 lakh.

A modern centralised police control room will start functioning from Panchkula in about a year. To be set up over 2.6 acres, the centralised police control room will take calls from across the state on ‘Haryana 100 – police emergency response system’, and take prompt action on the complaints received.

Manohar Lal Khattar said he had given principle approval for setting up the control room. Calls coming on Haryana 100 will be transferred to the dispatcher, who will direct them to dedicated police vans which will immediately rush to the spot.

Under Haryana 100, dedicated vehicles would be allotted to police personnel, and a call centre would be established. It will also receive calls for various services such as fire, ambulance, women’s helpline and intelligence inputs, and dispatch these to the service concerned.

CM Khattar said police personnel working on calls coming to Haryana 100 would be provided with a video wall, GPS, camera, cell phone and a wireless system, which no other police force in any state has.

The personnel to be appointed under Haryana 100 will be well educated on, and connected with information technology. They will be well versed with the Haryanvi language and have knowledge of soft skills to avoid problems while on duty. 

About 600 vehicles would be purchased besides other software and hardware, and a dedicated IPS officer will be appointed, who alone will be responsible for managing the project.

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