Hackers siphon off refund money of 1500 Amazon customers

The legal cell of Amazon filed a complaint, on the basis of which an FIR was lodged against unknown hackers at Vibhuti Khand police station.

Published: 05th September 2018 11:00 PM  |   Last Updated: 05th September 2018 11:00 PM   |  A+A-

The logo of Amazon is pictured inside the company's office in Bengaluru, India, April 20, 2018. Picture taken April 20, 2018. | Reuters

Express News Service

LUCKNOW: An incident of fraudulent diversion of refunds meant for Amazon customers by hackers to their own accounts came to light in Lucknow on Wednesday. The legal cell of Amazon filed a complaint, on the basis of which an FIR was lodged against unknown hackers at Vibhuti Khand police station.

A large number of Amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1,500 customers had been diverted by hackers into their own accounts.

The cyber cell of Lucknow Police is now looking into the matter.

Sources in Amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of June. An audit revealed that the incident was happening with those customers who used to give 'Cash on Delivery.' The customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.

The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their One-Time-Password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.

Amazon said the siphoned amount was not known till now.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp