Banking woes for India Post Payments Bank customers in Dhenkanal

People are finding it tough to open an account and deposit cash due to the absence of IPPB dedicated counters for conducting IPPB transactions.

Published: 10th December 2018 06:32 AM  |   Last Updated: 10th December 2018 10:52 AM   |  A+A-

IPPB

Representational image (File | PTI)

By Express News Service

DHENKANAL: Even as Prime Minister Narendra Modi had said that only thumb impression of a person is enough to open an account in India Post Payments Bank (IPPB), the process remains complicated for residents of Dhenkanal district.

Sources said people are finding it tough to open an account and deposit cash in IPPB which has branches at Dhenkanal head post office, Indipur, Balrampur and Gadasila sub-post offices. According to head post office sources, 1,300 accounts have been opened in all five branches. However, as these branches do not have dedicated counters for conducting IPPB transactions, customers are finding it tough to deposit or withdraw money from their accounts. Some customers said they have to produce identity proofs like PAN card, Aadhaar card or driving licence at the counters to open an account or withdraw cash.

Besides, if there is a link failure at the counter, the customers do not receive one-time password (OTP) without which money cannot be deposited in an account. The process is complicated for illiterate or semi-illiterate people. “Though I am interested to open an account with IPPB, it is tough to stand in queue for hours. I do not know how to operate it on a mobile phone,” said businessman Gopal Chandra Sahoo.

Another resident, Rekha Sahoo, said she had to wait for half an hour for her turn to transact but a link failure prolonged the wait. Sources said five IPPB branches in Dhenkanal district have only three staffers to deal with banking transactions. IPPB head post office area sales manager Mahesh P Nayak admitted the difficulties faced by new customers and depositors even after Aadhaar was declared not mandatory by the Supreme Court for opening a bank account. He said IPPB would soon expand its base in the district with 419 more branch offices.

Stay up to date on all the latest Odisha news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp