BENGALURU: Omega Healthcare, which specialises in providing offshore healthcare management services in revenue cycle management (RCM) solutions, plans to set up a unit in Bheemavaram, near the new capital city of Vijayawada in Andhra Pradesh.
The healthcare KPO/BPO company has offices in Bengaluru, Chennai, Trichy and Manila (Philippines).
It caters to the US medical billing market and is a B2B or business-to-business player.
While initially the unit would be spread about 10,000 square feet with 250 seats, it has option of expanding it to some 20,000 square feet. The unit is being set up within the campus of one DNR College in Bheemavaram.
“The unit won’t be voice-based, but will focus medical coding and data,” Guruvayurappan P V, V-P, Human Resources, Omega Healthcare, told Express.
The firm had recently expanded its facility in Bengaluru. It had added 700 to its existing 700 personnel. Another 400 people can be added at the facility.
The company which claims to be the biggest standalone company offering the service, has over 9,000 people across its four centres, is well on its way to touch the 10,000 mark.
Meanwhile, the company also provides training in medical coding. It offers a seven-week course at its own Omega Medical Coding Academy (OMCA) for which it charges Rs 10,000.
Depending on the needs of the firm, it offers jobs to those who graduate from its institute. As of now, its academies run at Chennai and Trichy.
The KPO/BPO sector, has very high attrition rates, and so does Omega. It has attrition rates of about 36 per cent.