NEW DELHI: In order to address issues and grievances of startups, exporters, importers, and other stake holders, the commerce ministry on Thursday launched a new platform named ‘Twitter Seva’.
With the help of this facility, the government will try to resolve matters quickly and swiftly. Nirmala Sitharaman, Commerce Minister said queries will be resolved within three days. “All officers have been sensitised to respond to the tweets within a short time frame,” she said.
An institutionalised mechanism with a special Twitter cell has been created in the ministry manned by a set of dedicated officers who will monitor and direct all the tweets to the concerned department. “Under this, anyone desirous of assistance from the Ministry of Commerce and Industry can use the hashtag #mociseva,” an official statement said.
Any queries on matters relating to Department of Commerce and Department of Industrial Policy and Promotion (DIPP) will be answered through this service.