CHENNAI: While technology has helped make processes more efficient, complete dependence on it can have its own downside, especially when it comes to the recruitment process and finding right talent, revealed the findings of a survey conducted by Randstad India.
According to the HR services provider, as much as 94 per cent of the respondents believed at least one round of the interview process needs human intervention. This is because even though most candidates find value in technology, they are frustrated when it overtakes the human aspect of the hiring process, it noted.
“We are entering a new age of recruitment where technology is creating unprecedented opportunities for both employers and employees. However, understanding and knowing the candidate better and selecting the best match requires a combination of technology and touch,” said Paul Dupuis, MD & CEO, Randstad India.
The survey also revealed that 78 per cent of the respondents agreed they perform much better in personal interviews compared to automated tests. Besides, 58 per cent stated that an overly automated interview process will be less transparent and will not provide the essential feedback they are seeking. Notably, most of them agreed that availability of technology tools makes it easier to find and apply for jobs.
“While technology will play an important role in sourcing and selecting the right candidate, the touch piece of the recruitment process is becoming increasingly important,” Dupuis noted.