BANGALORE: Although travellers of east Bangalore were elated at the launch of Reach I of Namma Metro, seems like they are not very pleased with the technological facilities available in the trains.
The idea of Bluetooth-active trains was a lucrative inclusion that had caught the fancy of many techies across the city.
Now, if station officers on the Reach I stretch are to be believed, they receive up to 40 enquiries every day about the dysfunctional Bluetooth technology.
“Every day almost 30 commuters drop in complaints about the lack of Bluetooth technology in the trains. We also receive complaints regarding this at the help desk and ticket counters. We have no intimation from the seniors about when the technology will be introduced,” said a station officer.
Jignesh Shah, a commuter who takes Metro train everyday said, “Even before the Reach I was operational the main attraction for me was the Bluetooth facility. Also, added advantage like less travel time and centralised air conditioning were selling points. However, I was disappointed that this was not included in the initial stage but thought they would introduce the facility soon.” Even after six months, the Metro has failed to live up to the expectations of many techies.
“It has been four months and still there is no Bluetooth facility in the trains. When I asked the station manager about this, he said that this would be introduced only after the entire line is operational across the city. I dropped in my query regarding the same, both at the station and also the main office,” said Harini Kapoor, a student.
When Express tried to contact Bangalore Metro authorities, they said that the matter is under consideration, but refused to elaborate on it.