Many residents of Indiranagar, Rajarajeshwari Nagar and Chikkakallasandra have complained that BESCOM’s website fails to respond to their grievances.
“Over a month ago, I tried to complain about the billing issues to the concerned authorities through mails. But the website did not accept my complaint,” said Adarsh Sharma, resident of Poornaprajna Layout of Rajarajeshwari Nagar.
When asked about the poor response of the website, BESCOM Managing Director P Manivannan admitted that mails were bouncing back and said there were problems with the server.
However, he also disclosed that BESCOM will launch its new website on November 7.
“This website will display board resolutions and circulars besides trying to bring 100 per cent transparency into the company.
With the launch of the new website, public can have access to any file and information,” he added.
According to the streamlined system, if a consumer faces any problem with respect to electricity supply, including power fluctuation, power cuts or a tree branch touching electricity lines, he can log on to the new website, search for the place in the map and the website will automatically guide him to the concerned official.
The silver lining is that the problem he brings to the officials’ notice would be addressed within 30 minutes.