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Firm told to pay for defective service, repair AC

The Consumer Disputes Redressal Forum has directed Whirlpool Home Appliances and its dealer Next Retail India Ltd to repair a faulty air conditioner (ACs) supplied by them to Jai Hind Projects at their own cost besides paying Rs 5,000 cost to the affected firm.

Published: 10th June 2013 09:57 AM  |   Last Updated: 10th June 2013 09:58 AM   |  A+A-

The Consumer Disputes Redressal Forum has directed Whirlpool Home Appliances and its dealer Next Retail India Ltd to repair a faulty air conditioner (ACs) supplied by them to Jai Hind Projects at their own cost besides paying Rs 5,000 cost to the affected firm.

Jai Hind Projects Ltd had purchased an AC from Next Retail India Ltd on BEL Road for Rs 27,894 on May 19, 2011, and got it installed at its office near Vidyaranyapuram.

The AC started malfunctioning after sometime. The company complained about it to Next Retail India. As the dealer did not respond favourably to the complaints, Jai Hind employees directly approached the dealer.

Next Retail asked Jai Hind to directly approach Whirlpool Home Appliances, the manufacturer of the AC, if they had any issues.

Jai Hind Projects complained about the malfunctioning of the AC to Whirlpool Home Appliances on May 12, 2012.

As Jai Hind was not willing to pay for the defective parts, Whirlpool refused to repair it.

The aggrieved Jai Hind Projects filed a petition seeking reimbursement of `33,440 incurred by it towards the purchase of the AC and getting it installed, Rs 20,000 compensation for the suffering had to undergo and Rs 1,000 towards the cost of the suit.

The Third Additional Consumer Disputes Redressal Forum found defect in the services of the respondents and directed them to repair the AC at their cost within 30 days.

The forum also directed the respondents to pay a compensation of Rs 5,000 for the suffering that Jai Hind had to undergo due to its defective services. 

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