Idea of advance token system at bank fails to impress people

This has triggered irritation especially among the customers who came on Friday to pick the tokens as they will be able to withdraw cash only on Monday. 

Published: 17th December 2016 04:37 AM  |   Last Updated: 17th December 2016 04:37 AM   |  A+A-

People waiting to collect the tokens for withdrawing money at Corporation Bank’s Mysore Road branch in Bengaluru on Friday | vinod kumar t

Express News Service

BENGALURU: In order to avoid scuffles between customers, the Corporation Bank branch on Mysore Road has introduced one-day advance token system. However, this initiative has not been welcomed by many as they say that they have to visit the bank twice for a single task.

This has triggered irritation specially among the customers who came on Friday to pick the tokens as they will be able to withdraw cash only on Monday. 

A long queue was witnessed at the bank just for collecting the tokens. Besides this, the bank will decide on the withdrawal limit on a particular day depending on the availability of the cash.

Ravi Kumar, a customer said, “This is a total waste of time. First, I had to wait in the queue for 15-20 minutes to get the token. Now, I should come again on Monday to take the cash. I have no idea if I will be able to withdraw maximum cash as allowed now. They seem to be rationing cash as well.” 

Voicing similar opinion, another customer, Soumya P, said, “I took half-day’s leave from work to withdraw some cash. I was disappointed to find that I am allowed to take only tokens. Again, on Monday I have to take some time off from work and come here.”

A bank official, said, “We have no idea what other banks have been doing. But we have started this rule in our bank as we have witnessed customers getting into arguments in the queue with others. There have been instances where they had a quarrel with bank officials as well. This rule will put an end to all of that.” 

Since neither the RBI or the government have released any guidelines on handling the situation in banks, various banks have come up with their own rules of managing the crowd, which have been questioned by the people on and off.


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