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Indigo has been Preferred Carrier for Third of Domestic Passengers

The majority of complaints (30.5%) against airlines were flight issues while 28.7% was customer service issues, while 22.4% was on baggage problems and 6.2% on refund on tickets.

Published: 19th February 2016 10:22 PM  |   Last Updated: 19th February 2016 10:22 PM   |  A+A-

CHENNAI: Domestic airlines carried 76.55 lakh passengers in January 2016 as againt 62.45 lakhs the same month last year, thus recording a growth of 22.58 per cent.

Of the 76.55 lakh passengers, Indigo alone ferried 27.26 lakh passengers followed by Jet Airways (14.32 lakh) and Air India (12.23 lakh). Indigo registered a market share of 35.6% - way ahead of all other carriers.

Air-India had a growth of 4.98% in passenger traffic while private carriers had a growth of 26.61%.

However, Spicejet has the highest passenger load factor of 92.1% when compared to other airlines. However, the passenger load factor during january dipped compared to the previous month as the tourist season ended.

A total of 823 complaints have been registered against the airlines. As per data available, the number of complaints for every 10,000 passengers carried in January has been 1.1. Air-India topped the list recording 2.8 complaints per 10,000 passengers.

The majority of complaints (30.5%) against airlines were flight issues while 28.7% was customer service issues, while 22.4% was on baggage problems and 6.2% on refund on tickets.

While fog has been a major issue in operating flights in January, it is learnt that cancellation rate was only 1.1% (with the least being JetLite,(0.23%).

Jet Airways and JetLite topped the list in denying boarding to passengers: 660 passengers were denied boarding in Jet Airways while it was 431 passengers of Air-India. Air-India had the maximum of 83,265 passengers hit by delays in arrival or departure by more than two hours.

Airlines have doled out Rs 40.09 lakh as compensation for denying boarding to 1,102 passengers. It has also given Rs 40.58 lakh as compensation to 11,247 passengers who suffered because of cancellation of flights. A total of Rs 114.09 lakh was given to 1.16 lakh passengers who were affected by delayed flights.

Facfile (Jan 2016)

Total domestic passengers: 76.55 lakh

Airlines Growth: 22.58%

Air-India: 4.98%

Private Carriers: 26.61%

Complaints against all airlines: 823

Compensation:

Denied boarding: Rs 40.09 lakh.

Cancellations: Rs 40.58 lakh

Delays: Rs 114.09 lakh



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