Delhi government gives nod to public services at doorstep

NEW DELHI: Delhiites can avail 100 public services from the Delhi government at doorstep at a payment of Rs 50 from next month. This proposal was recently approved at a Cabinet meeting. The services that can be availed include delivery of birth certificate, caste certificate, driving licence and ration card.

The administrative reforms department's proposal to charge a facilitation fee of Rs 50 from citizens for "each successful transaction" by an intermediary agency has been approved, according to the minutes of a Cabinet meeting.

The doorstep delivery services will be launched in August. This move is seen as the government's initiative to put an end queue for these 100 services covered under different departments. The scheme covers various certificates such as caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC Earlier, the government had approved the department's proposal to allot the work to a firm which will function as the agency to execute the project.

Call centres will be set up and the agency will also be responsible for hiring facilitators or a mobile sahayak. A person who wants to apply for a driving licence would have to call a designated call centre and give the details.

The agency would then assign a mobile sahayak who will visit the applicant's residence to access the details and documents. The applicant would eventually have to visit the MLO office on the day of the driving test. The facilitators will be equipped with the necessary equipment when they visit the person's house.