Delhi Airport launches doorstep baggage pick-up and drop service

The service has been introduced in collaboration with Bengaluru-based 'CarterX', as part of DIAL's endeavour to provide "world-class experience to its passengers," read a statement.

Published: 14th February 2020 11:21 PM  |   Last Updated: 14th February 2020 11:21 PM   |  A+A-

Passengers at the Delhi Airport (File Photo)


NEW DELHI: GMR-led Delhi International Airport Limited (DIAL) on Friday announced that it has launched a doorstep baggage transfer facility for passengers flying to and from Delhi Airport.

After a successful trial, the facility has been officially launched at Terminal 3. The service has been introduced in collaboration with Bengaluru-based 'CarterX', as part of DIAL's endeavour to provide "world-class experience to its passengers," read a statement.

To avail the facility, a passenger can book their baggage through CarterX website or app or counters at Delhi Airport to be picked from their home in Delhi/NCR region. Soon the booking facility would be available through Delhi Airport website -

Each bag thus booked is then secured in separate tamper-resistant sealable bags, which are marked and barcoded for easy identification. On arrival at the airport, passengers can collect their baggage at the departure forecourt area and proceed for check-in, the statement said.

Similarly, passengers arriving at Delhi Airport can book the service online or at the baggage pick-up and drop counter, located in meeters and greeters area of Terminal 3 arrival. The baggage will then be delivered to locations in Delhi/NCR region, Punjab, Haryana, Uttar Pradesh and Rajasthan. All the baggage booked for pick-up and drop facility are insured by the service provider agency.

"With this fully digital platform, passengers can travel hassle-free while they are travelling from and to Delhi Airport, as they no longer need to worry about carrying their heavy bags. The service offers seamless experience of baggage transit for passengers," DIAL spokesperson said.

Passengers availing this facility will have to provide the date of service for pick-up or delivery, flight details, delivery location, etc. After payment of service fee, the baggage would be brought to arrival/departure area. The passenger can also track their baggage in transit on phone/tablet.

Going forward, this service will be extended to Terminal 1 and Terminal 2. 

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