STOCK MARKET BSE NSE

Calls received on COVID helpline dropped in January 12-25 period: Delhi government

According to data about the '1031' COVID helpline run by the Delhi government, 180 channels are active which is sufficient to handle 8,000 to 10,000 calls a day.

Published: 28th January 2022 03:43 PM  |   Last Updated: 28th January 2022 03:43 PM   |  A+A-

A medic walks inside the Shehnai Banquet Hall, a Covid-19 care centre in New Delhi. | PTI file

Representational image. (File photo | PTI)

By PTI

NEW DELHI: The total number of calls received on the COVID helpline, enquiring about availability of beds, vaccination programme, e-passes and other details, fell from 2,041 on January 12 to 983 on January 25, according to official data.

These figures were shared during the meeting of the Delhi Disaster Management Authority (DDMA) on containment of COVID-19, held on Thursday. According to data about the '1031' COVID helpline run by the Delhi government, 180 channels are active which is sufficient to handle 8,000 to 10,000 calls a day.

In case of an increase in call volume, the call centre can enhance the number of lines within two days time, officials said. On January 12, the helpline had received 2,041 calls, including 515 related to tele-consultations with empanelled doctors and 450 on e-passes for movement during curfew hours, the data stated.

The total number of calls then gradually fell to 1,981 on January 13; 1,784 on January 14 and eventually to 983 on January 25. The total number of calls on January 23 and January 24 had stood at 875 and 1,060 respectively.

The pattern of calls for doctor's tele-consultations also showed a similar trend in this two-week period, with 515 calls on January 12; 506 on January 14 and 187 on January 25, according to the data. The number of daily cases in Delhi has been on the decline after touching a record high of 28,867 on January 13.

The city had recorded a positivity rate of 30.6 per cent on January 14, the highest during the ongoing wave of the pandemic. It took just 10 days for daily cases to drop below the 10,000-mark. Delhi had on Sunday reported 9,197 Covid cases with a positivity rate of 13.32 per cent and 34 deaths.

The city on Thursday reported 4,291 fresh COVID cases and 34 deaths, while the positivity rate dropped marginally to 9.56 per cent, according to data shared by the city health department.



Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp