Delhi first to introduce ‘faceless services’, other states take cue: CM

The ‘faceless’ services’ of the transport department envisions providing contactless, queue-less and hassle-free services to applicants applying online and getting work done without visiting offices.

Published: 03rd June 2022 07:29 AM  |   Last Updated: 03rd June 2022 07:29 AM   |  A+A-

Chief Minister Arvind Kejriwal and Transport Minister Kailash Gahlot at RTO office in Sarai Kale Khan on Thursday | Pti

By Express News Service

NEW DELHI: CM Arvind Kejriwal on Thursday said the ‘Faceless Services’ that have benefitted 16 lakh people here was first launched in Delhi and now other states are also taking a cue from it and launching similar initiatives. The ‘faceless’ services’ of the transport department envisions providing contactless, queue-less and hassle-free services to applicants applying online and getting work done without visiting any of its office.

He inspected the Sarai Kale Khan RTO and said it has Delhi’s first automated driving test track, which was built in 2018 and 12 other such tracks have been built all over Delhi since then. Eight other automated tracks are in the process of being built, he said.

The chief minister said since the automated mechanism, the number of licences issued has gone down and around 50 per cent of the people have failed their driving test, pushing them to become better drivers in order to be able to earn a licence. 

“Delhi is only state in India to offer ‘Faceless Services’ which was kicked off through the transport department last year. I believe the ‘faceless services’ we have launched in Delhi are highly efficient and appreciable, and a first in the country,” he said. 

Following the footsteps of Delhi’s model, other states, beginning with Karnataka, are also introducing similar services, he said, adding that they will be more than happy to assist the governments that wish to implement this mechanism in their states. 

Interestingly, the Maharashtra state government on Thursday launched ‘faceless Regional Transport Offices (RTOs)’ to help citizens avail facilities linked to the automotive services better.



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