Water Board asked to compensate for overcharging

The consumer, Shobha Gupta got water connection for her three-storeyed apartment way back in 

Published: 13th December 2018 03:11 AM  |   Last Updated: 13th December 2018 04:05 AM   |  A+A-

By Express News Service

HYDERABAD: Water is a precious resource, indeed. But, what if authorities decide to charge you a premium at their will? A resident of Banjara Hills, who was being charged commercial rates for water supplied to his house, took the Metro Water Board to task at the district consumer forum.  The erring authorities were asked to refund the full amount of Rs 80,808 to the consumer along with a 12 per cent annual interest and Rs 10,000 compensation.  

The consumer, Shobha Gupta got water connection for her three-storeyed apartment way back in 

The problem, however, started in 2002 when she let out the ground floor portion for rent. Though it was rented out to a family, the Water Board started charing her commercial rates from 2009. 

The average bill of Rs 600 swelled sharply to Rs 2,019 after the change to commercial rates.   This continued till 2014, when she decided to call it a day and take up the matter with the district consumer forum. 
The Water Body claimed the billing could have been changed either due to a fault in the metre or because a portion of the house was being used for commercial activity. The forum, however, ruled it as unfair trade practice and ordered a refund.

Stay up to date on all the latest Hyderabad news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp