Thiruvananthapuram International Airport gets ACI’s accreditation

Thiruvananthapuram International Airport (TIAL) has been honoured with an airport customer experience accreditation by the Airports Council International (ACI).
International terminal of the Thiruvananthapuram Airport. ( File Photo| EPS)
International terminal of the Thiruvananthapuram Airport. ( File Photo| EPS)

THIRUVANANTHAPURAM: Thiruvananthapuram International Airport (TIAL) has been honoured with an airport customer experience accreditation by the Airports Council International (ACI). ACI World’s airport customer experience accreditation programme builds airports’ long-term capacity to enhance customer experience management.

It is the only accreditation programme in the airport industry that provides a 360 degree view of the customer experience management. Thiruvananthapuram International Airport has rolled out various passenger-centric initiatives to facilitate a safe, convenient and ensured effectiveness of their initiatives through quarterly feedback surveys.

TIAL is a forerunner in bringing new technological innovation and stays determined to look beyond the challenges with a holistic approach that puts passengers at the core of every initiative. With the state-of-the-art infrastructure and continual enhancement in technological innovation and advancement for the betterment of passengers, TIAL continually strives to facilitate safe travel.

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The New Indian Express
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