In a bid to make public service delivery more efficient, the Narendra Modi government will soon launch a website nto make people aware of the services offered by Centre.
Officials said that the purpose is to inform people about various services being offered by central and state governments, procedure for taking them and timeline for grant of such services. The portal will have information of all the services being offered by various central and state government departments.
"People will be able to know all information like requests regarding issuance of passport to other such documents through this website," said C Viswanath, Secretary, Department of Administrative Reforms and Public Grievances.
The proposal is part of the Centre's ambitious efforts to ensure that all public services are delivered in a time-bound manner. “There are about 1,700 services provided by various state governments in a time-bound manner and the number is likely to go up to 4,000,” said the official.
While many states have enacted laws to ensure timely delivery of services, which entails penalty for officers and compensation for citizens for failing to provide them, the Centre is yet to introduce any such legislation in Parliament.
Officials said that the website will be made functional by May and by clicking a button, one would be able to know what services are being offered by which state.
The Secretary said regional conference are being planned to inform state and other stake holders about putting in place an efficient public service delivery system and also to strengthen the system where it is already functioning.
Currently, different state governments are providing sevices in a time-bound manner. Karnataka leads with a highest of 750 such services followed by Goa having 497 services. Other such states include Maharashtra with 369, Delhi with 361, Odisha with 324, Gujarat with 278, Chhattisgarh having 260 services, Jharkhand with 200, Haryana with 197, 164 by Madhya Pradesh, 153 by Rajasthan, 139 by Uttar Pradesh, 116 by Himachal Pradesh, 80 by Jammu and Kashmir and 50 by Bihar.