GSRTC to Launch Twitter Handle, Helpline Number for Passengers

Two days back, eight persons lost their lives when a bus overturned near Savarkundla town of Amreli district, said Rupani.

Published: 16th February 2016 10:31 AM  |   Last Updated: 16th February 2016 12:15 PM   |  A+A-


GANDHINAGAR: In view of two major mishaps involving state transport buses in the last ten days in which nearly 50 people lost their lives, the Gujarat road transport department has decided to launch a Twitter handle and helpline numbers to take complaints from passengers.            

The announcement was made yesterday by state Road Transport Minister Vijay Rupani as part of the government's exercise to reduce the road fatalities involving buses of state-owned Gujarat State Road Transport Corporation (GSRTC). "In coming days, we will launch our own Twitter handle, where passengers can send their grievances and complaints through their tweets. Our staff will try to resolve these complaints as soon as possible," said Rupani.  

"We are also in the process of launching two helpline numbers, including a toll free number, where passengers can lodge their complaint," he said, expressing concern over two recent accidents where at least 50 persons lost their lives. In the first mishap, as many as 42 people were killed when a state road transport bus plunged into Purna river in Navsari district on February 5.    

Two days back, eight persons lost their lives when a bus overturned near Savarkundla town of Amreli district, said Rupani. According to him, the state government is also planning to buy new buses and replace them with those which are unfit as per the set standards.    

"As per our standard, any bus which is either 8 years old or has operated for 8 lakh kms is unfit and needs to be replaced. As of now, around 250 out of total 8,052 buses are unfit, as per these criteria. This year, we are planning to buy 1,600 new buses and put them into service in phase-wise manner," Rupani added.   

Stay up to date on all the latest Nation news with The New Indian Express App. Download now


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp