Government offices of the union ministries are moving towards complete digitization. Union minister Jitendra Singh on Friday said that the work in all central government departments is likely to be made completely computerised by this year-end.
While speaking at an event in New Delhi, the minister said that efforts are on to improve governance by use of information technology for the convenience of citizens. He said that so far total 28 central government departments have already adopted e-office. “Our endeavour is to ensure that all government work is computerised to ensure easy access of services to citizens…We are aiming that all central government departments are functional on e-office mode by this year end,” said Singh.
The minister informed that there has been an increase in a number of public grievances from about two lakh in 2014 to nearly 11 lakh in 2017.
“The number shows that this government is sensitive to the concern and need for the citizens. Most of these grievances were resolved in a time-bound manner,” he said adding that certain reforms are being suggested to the central government departments to reduce the number of grievances.
The minister also talked about the need of awareness among people about the entire grievance redressal mechanism.
“There are genuine grievances are being resolved in a week’s time. But, there are certain grievances which are either subjective or aspirational (like promotion in a government job) in nature which takes some time,” the minister said.
The minister also asked state governments to adopt a Centre-like online grievance redressal mechanism system.
A Central Public Grievance Redress and Monitoring System (CPGRAMS) portal, managed by Department of Administrative Reforms and Public Grievances, allows a citizen to raise their complaints against central government departments.