STOCK MARKET BSE NSE

After Supreme Court rap, WhatsApp appoints Grievance Officer for India

Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.

Published: 23rd September 2018 07:23 PM  |   Last Updated: 23rd September 2018 07:23 PM   |  A+A-

WhatsApp logo

By IANS

NEW DELHI: After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.

Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.

"To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature.

"If you're contacting us about a specific account, please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.

If you want to contact WhatsApp, go to Settings, then Help and Contact Us section.

"You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service and Questions about your account," read the information.

"If you're a law enforcement official, please read our information for law enforcement authorities and how you can contact us," it added.

The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.

"In order to make WhatsApp accountable, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.

Every user has a number on WhatsApp but the messaging platform does not have a number through which the users can contact the company for grievance redressal, it added.

Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.

Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.

Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.

Daniels said he would undertake these initiatives.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp