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Indian Railways launches e-catering via WhatsApp

As part of ongoing efforts of to make train journeys ‘homely’, the Indian Railways has introduced an AI-enabled food ordering facility based on the WhatsApp platform. 

Published: 07th February 2023 09:57 AM  |   Last Updated: 07th February 2023 09:57 AM   |  A+A A-

Indian Railways image used for representational purpose (Photo | PTI)

Indian Railways image used for representational purpose (Photo | PTI)

By Rajesh Kumar Thakur
Express News Service

NEW DELHI:  As part of ongoing efforts of to make train journeys ‘homely’, the Indian Railways has introduced an AI-enabled food ordering facility based on the WhatsApp platform. A WhatsApp Business number will share a message to the customers booking e-ticketing for opting in e-catering services with the railways’ e-catering website, IRCTC. 

With this, passengers can book meals and restaurants of their choice through IRCTC without even requiring downloading the app. Customers can also avoid third-party food ordering apps. 
In future, the Railways will implement WhatsApp two-way communication system in the facility with services of chatbot integrated.

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