The state government proposes to bring in a legislation to penalise officials who do not deliver services to people within the prescribed time limit under ‘Mee Seva’ service, chief minister N Kiran Kumar Reddy has said.
AP would emulate Kerala and enact a Right to Services Act to ensure delivery of government services to citizens in a time-bound manner, the chief minister said at a function to mark the completion of one crore transactions under ‘Mee Seva’ scheme and launching of 16 more new services under Mee Seva at Jubilee Hall here on Friday.
The proposed legislation would ensure better service to citizens and also check corruption. Out of the one crore service requests, only 31,700 complaints were pending representing a 0.46 pending rate, that too largely due to procedural reasons, he said.
By end of March, the government planned to deliver 100 services pertaining to various departments and expected to receive over one lakh applications per day against 70,000 now, the chief minister said.
The service was helping people save a staggering Rs 6,000 crore by precluding the need to go round the offices for various services and also by checking corruption, Reddy said.
Mee Seva is an e-governance initiative launched as a pilot project with 12 services in Chittoor district on Nov 4, 2011. Certificates like birth, death, caste, income, encumbrance and land documents are issued to applicants instantly.
The list of services went up to 49 and 16 more were added on Friday, including lodging complaints with police for missing/lost documents/bank cards/credit cards etc, permission for police bandobust, issuance of certificate for character, antecedents, no-objection certificate for vehicles, services related to civil supplies like ration card mutations, corrections and change of fair price FP shop.
Earlier, the chief minister inaugurated a huge electronic display board at the Secretariat that shows the number of transactions under Mee Seva with daily updates. It also gives various other details about services being offered through the initiative.