Mobile Units for Grievance Redressal

Published: 23rd February 2015 06:03 AM  |   Last Updated: 23rd February 2015 06:03 AM   |  A+A-

BHUBANESWAR: In a bid to strengthen its grievance redressal system, the Odisha Government has proposed introduction of mobile grievance units for collection of petitions from remote corners of the districts.

In a letter to the Collectors and SPs, the Public Grievances and Pension Administration Department has suggested that vans carrying grievance boxes should be plied through the interior pockets of the State so that people who cannot reach district level offices or camps have an opportunity to present their cases.

The Department has instructed that District Information and Public Relations Officers must publicise the grievance redressal camps a week in advance so that people can turn out in large number to lodge their complaints.

“For this purpose, grievance boxes should be kept in block and gram panchayat headquarters for people to submit their petitions which should be collected and submitted to the Collectors two to three days before the camps,” the letter stated.

The Department also suggested that a deadline must be set to address the grievances and public should be kept posted about legal impediments which inhibit the redressal process.


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp