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Mobile Units for Grievance Redressal

Published: 23rd February 2015 06:03 AM  |   Last Updated: 23rd February 2015 06:03 AM   |  A+A-

BHUBANESWAR: In a bid to strengthen its grievance redressal system, the Odisha Government has proposed introduction of mobile grievance units for collection of petitions from remote corners of the districts.

In a letter to the Collectors and SPs, the Public Grievances and Pension Administration Department has suggested that vans carrying grievance boxes should be plied through the interior pockets of the State so that people who cannot reach district level offices or camps have an opportunity to present their cases.

The Department has instructed that District Information and Public Relations Officers must publicise the grievance redressal camps a week in advance so that people can turn out in large number to lodge their complaints.

“For this purpose, grievance boxes should be kept in block and gram panchayat headquarters for people to submit their petitions which should be collected and submitted to the Collectors two to three days before the camps,” the letter stated.

The Department also suggested that a deadline must be set to address the grievances and public should be kept posted about legal impediments which inhibit the redressal process.



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