'Refund us for aborted journey'

Published: 23rd June 2013 08:30 AM  |   Last Updated: 23rd June 2013 08:30 AM   |  A+A-

They should thank their stars for surviving the flood fury in Uttarakhand. However, it appears that has not stopped a group of pilgrims from seeking a refund from tour operators for their trip having been aborted midway.

Two travel agencies in Madurai had arranged the tours to Uttarakhand for 67 pilgrims from the city. However, several pilgrims who returned to the city, claimed on Saturday that they felt their ordeal was aggravated as their tour operators refused to give even a partial refund.

Some pilgrims, who were on their way from New Delhi announced that were considering approaching a consumer court over the issue. The pilgrims said that the travel agencies had refused to consider a refund claiming that the tour was aborted due to a natural calamity and not a mistake on their part.

Krishna Moorthy, a retired government servant, who went for the pilgrimage, said, “The plan was to tour Kedarnath, Badrinath, Yamunotri and Gangotri. However, the natural calamity disrupted it. As we had only travelled to Kedarnath, we sought partial refund of our money, but the agency gave evasive replies before denying the same.”

Moorthy added, “We paid Rs 14,390 including food and transportation and an additional Rs 1,600 for accommodation per head.”

Another pilgrim declared that they would have no other option than approaching a consumer court.

Meanwhile, a representative of one  travel agency said that they had not received any complaints from customers. He added that they would try to address the issues if they approached them. However, he reiterated that agency rules stated that no refunds could be made in case the tour was disrupted.


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp