PUDUCHERRY: Stating that digitisation of cable TV network has been completed in four metros and 39 cities, Robert J Ravi, TRAI advisor, New Delhi, has said there will be complete transition to digital cable TV by year 2016.
Such digitisation can provide various value-added services, including broadband for the customers. The cable operators should have a designated handling and redressal system, he said, while speaking at a consumer outreach programme organised by Telecom Regulatory Authority of India (TRAI), here, on Thursday.
Sudhir Gupta, TRAI secretary, Delhi, and S K Gupta, principal advisor, Delhi, heard the complaints and grievances of the consumers, who turned out in large numbers.
Robert Ravi explained the initiatives taken by TRAI for the protection of telecom consumers and the rights and privileges of consumers. The TRAI regulations regarding Mobile Number Portability (MNP), UCC, Complaint Redressal Mechanism and value-added services were highlighted.
He said that if a consumer keeps receiving unsolicited commercial communications on your mobiles, he/she has an option to selectively receive it. For that, he/she has to register his preference by sending SMS/call to 1909.
Once registered, he/she would cease to receive commercial communications as per preference after a period of seven days from the date of registration. Even after registration, if a consumer receives such calls, then one can register a complaint at 1909 within three days of receipt.