Railways to pay Rs 10,000 to passenger for power failure in coach

The complainant had to travel in darkness and without fans for over two hours when power failed in an unreserved coach of Chennai-bound Sapthagiri Exp

Published: 13th May 2019 06:45 AM  |   Last Updated: 13th May 2019 06:45 AM   |  A+A-

Rourkela railway station

Image for representation (Photo| EPS)

Express News Service

CHENNAI: A consumer forum has directed Southern Railway to pay Rs 10,000 as compensation to a passenger for the hardship caused due to power failure in a coach of Sapthagiri Express nearly two years ago. 

The complainant V Paul Raj boarded the train from Tirupathi to Chennai on July 24, 2017, in an unreserved coach. Since the train left Tirupathi around 5.50 pm till 
8.25 pm, the coach in which he travelled did not have power and passengers travelled in darkness and without fans. Passengers also had to cling to their belongings and children for fear of losing them in the dark.

Power was restored when the train reached Arakkonam and maintenance staff carried out the repair. 
Paul Raj filed a complaint at the District Consumer Disputes Redressal Forum, Chennai (North) seeking compensation of Rs 3 lakh for the hardship caused by power failure.

Southern Railway accepted there was power disruption in the particular coach. However, it was due to external factors beyond the control of the railways. The railways submitted there was a power failure and the power back-up system too failed. This could be due to external factors caused by running over of cattle and entanglement of foreign objects like twigs. The fault was attended to at the nearest station and power was restored.

The forum presided by K Lakshmikantham observed that Southern Railway admitted that the fault was due to a belt drop and directed it to provide a compensation of Rs10,000 to the complainant.


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp