Tech-tonic Shift

Need an extra towel or a bottle of water during your next hotel visit? Or getting midnight cravings? Meet Jeno and Jena.

Published: 09th December 2017 10:00 PM  |   Last Updated: 09th December 2017 05:06 PM   |  A+A-

Relay automated robot Jena

Express News Service

Need an extra towel or a bottle of water during your next hotel visit? Or getting midnight cravings? Meet Jeno and Jena. They will make sure that all your needs are taken care of in no time. These relay robots will deliver amenities and local favourites from the in-room dining menu to guests, when an order is placed.

Teams at Hotel Jen Orchardgateway and Tanglin Singapore—part of Shangri-La Group—recently welcomed these two colleagues—Jeno and Jena—onboard. This is the first international hotel brand to use autonomous relay robots in Asia. “The new ‘colleagues’ will be great team players in getting important things done well and delivered in Jen’s distinctive style,” says Cetin Sekercioglu, executive vice-president of Shangri-La Hotels and Resorts.

Stationed at the hotel lobby 24x7, both Jeno and Jena are unmistakable in their bright turquoise and pink ‘uniforms’ affixed with the signature bicycle image that evokes a sense of travel. Toby Tan from Band of Doodlers designed a jacket and tie for Jeno, and a scarf for Jena.

The pair has the ability to move unmanned around the hotel at a safe speed of 2.5 km/h—half that of the average human walking speed. They can ride the elevators, make phone calls to rooms on arrival, and are equipped with sensitive sensors that know how to avoid obstacles in their path.

Jeno and Jena are both integrated with a software system that can easily track their to-do list. Designed and built by Savioke, relay is the first delivery robot. Using advanced technology to navigate around people and objects, relay delivers items quickly, safely, and reliably.

“This new technology will help us re-visit and realign our job scopes. The ordinary tasks can be assigned to autonomous robots, automated machines and artificial intelligence, which will allow human colleagues to work on more complex and face-to-face interactions with guests. We also hope the technology provides a new experience and satisfaction to our guests,” says Sekercioglu.

Needless to add, guests are thrilled at this new addition. The Trip Adviser page of the hotel is flooded with appreciative messages regarding the initiation of Jeno and Jena. So, next time you travel, be ready for a revolutionary experience.

Stay up to date on all the latest Travel news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp