KOCHI: HDFC Bank has deployed an interactive humanoid at its Kamala Mills branch in Mumbai. Intelligent Robotic Assistant (IRA) was developed in partnership with Kochi-based startup Asimov Robotics. IRA will be used for customer service.
With the launch of IRA, HDFC has become the first bank in the country to deploy humanoid for customer service. “Our first humanoid is unique and will serve as a technology demonstrator in the field of artificial intelligence and robotics,” said HDFC Bank digital banking country head Nitin Chugh.
Developed using robotics and artificial intelligence technology, IRA will be initially positioned near the bank’s welcome desk where it will display the services, greet customers and guide them to the counters - cash deposit, foreign exchange, loans etc.
In phase-II, IRA’s capabilities will be enhanced by introducing features like voice/face recognition for customer identification, voice-guided navigation, balance enquiry and cheque deposit.